Terms and Conditions
1. Pricing
All prices quoted are in £ sterling and are based on the current VAT rate of 20%. We will accept payment in USD and Euros, please email us for our up to date exchange rate. We hereby reserve the right to change the price of any product, minimum order levels and carriage charges without prior notice due to a change in taxation levels or as a result of price fluctuations due to supply issues. We reserve the right to supply products from a different origin should supply become difficult from any particular supply source. The prices (in most cases) include postage to UK destinations only. European and Worldwide postage is extra and charged at cost, please email us for a quote.
2. Ordering & Payment
We endeavor to update this website daily to keep out of stocks at a minimum, however, we cannot guarantee that all the advertised products are in stock.
All orders must be paid for in full before dispatch.
Offline we accept orders by TELEPHONE and POST and payment is accepted by Postal Orders or by Visa, MasterCard, Solo and Switch Cards. If paying by payment card please ensure all information is complete before sending/placing your order. Order lines are open 11:00am 4:00pm Monday to Friday and 11:00am to 1.00pm Saturday and Sunday.
ONLINE (www.merrymoon.co.uk) we accept PayPal, Visa, MasterCard, Solo and Switch Cards using our secure online payment system. Alternatively you can add items to your basket as usual and then at stage 2 in the checkout process,print the order page and then send by post or read out over the phone. You may choose to RESERVE AND COLLECT your items from the store and pay at the same time and just use the online system to reserve them for you - please email with "reserve and collect" in the subject line to alert us that you have chosen this option.
Orders can be placed 24 hours a day 7 days a week when ordering online.
3. Payment terms
Acceptance of payment does not constitute acceptance of an order. Merrymoon reserve the right to reject an order for whatever reason, even if payment has been processed, in which case payment will be refunded in full.
Acceptance of an order is at the sole discretion of Merrymoon.
4. Minimums & Carriage
Orders will not be dispatched until paid for in full.
Prices
No minimum order applies. Some orders are subject to a nominal postage & packing charge usually advised on the item description (min Free : max £8) however most p&P is FREE or included in the price, you may therefore, find the item cheaper in the shop than online. We also operate a FREE local (up to 2 miles) delivery service, please ask us for details.
Delivery Surcharges
Delivery surcharges, in addition to any standard P&P costs, apply when delivering to some UK regions and All European and International orders. These costs are exactly what it costs us to ship to you. You can be advised of these costs before payment and you are welcome to contact us for a quote before placing your order. Please email us [email protected] or phone 01492 878684 11.00am 4:00pm Monday to Friday or 11:00am to 1.00pm Saturday and Sunday. 5. Dispatch
Orders will be dispatched within 48 hours of receiving your payment unless we advise you differently. It will normally be by normal second class post or parcel post. We also operate a free local (up to 2 miles) delivery service, please ask us for details.
6. Back Orders
We endeavor to update this website daily to keep out of stocks at a minimum, however, we cannot guarantee that all the advertised products are in stock. In the unlikely event that an item is out of stock, and you were not advised at the time of ordering, we will place that item on backorder and forward it when it arrives back into stock, we will email you to advise of this. However should you wish to try and purchase from another source please contact us and we can arrange a full refund.
7. Amendments, Cancellation & Cooling off period
In compliance with Distance Selling Regulations 2000 you have the right to cancel your order any time from the date of ordering right up until 7 days after the goods are received without giving a reason. If the order has already been dispatched (in transit) or received, you the customer are responsible for the cost of returning any unwanted goods, unless the reason for return is due to an error on our part. This charge, if not already paid by you, will be deducted prior to making any refund due. For advice on the costs applicable please contact us. If you wish to amend or cancel your order please contact us by email on [email protected] or phone 01492 878684 11:00am 4:00pm Monday to Friday and 11:00am to 1.00pm Saturday and Sunday, clearly stating your full details and order number. 8. Damaged or incorrectly supplied goods
Please notify us within 5 working days of any shortage on delivery or damage to any product received and we will do our best to put things right.
9. Product description
Whilst every care is taken to ensure that we have given a true and accurate description and photograph of the product, mistakes do happen and we would ask that you point these out to us so as they can be amended.
10. Complaints
In the unlikely event that you are dissatisfied with any of our products or any service, please contact us immediately and we will endeavour to deal with your problem in a prompt, fair and confidential manner. If you are happy then we are happy.
11. Disputes
UK LAW will apply in all cases.
12. Privacy Policy
Any information collected by Merrymoon is controlled by: Merrymoon Registered Office 74a Church Walks, Llandudno, LL30 2HD. The information is collected and stored to allow a speedier ordering and administrative process. We collect your Name, Address & Email address. We also give you the option to provide your contact number so that we may contact you urgently in the event of any queries relating to an order. None of the information provided is passed on to any third parties other than those responsible for delivery of your order. Merrymoon will only use the information provided for its own internal marketing purposes if you have given permission to do so when setting up your account. You may opt out at any time by simply updating your personal information online or by contacting us direct if you prefer.
In order to respect your privacy, we manage personal data in accordance with the Data Protection Acts eight Data Protection Principles, namely:
Fairly and lawfully processed, processed for limited purposes. Adequate, relevant not excessive. Accurate. Not kept for longer than necessary. Processed in accordance with the data subjects rights. Secure. Never transferred to countries without adequate protection.
13. Safety
As part of our terms & conditions of sale you must read carefully the safety information before using any of our products.
Always seek professional/medical advice before use, if appropriate. Remember : If you are unsure whether a product is suitable for use. DON'T USE IT. Please contact us for advice.
Please take the utmost care with the plastic bags which your purchase may be wrapped in, keep away from babies and children.
None of our products are suitable for children under 5 years.
Please note any safety information on the purchase itself in addition to this advice.
Product Safety
Below is a list of general safety guidelines that should be observed when using any of our products and especially those which include our essential oils range.
1). Keep out of reach of unattended children, pets and anyone with special needs. Always ensure that any integral dropper is in place as this acts as a guard against over consumption should the product fall into the wrong hands.
2). Keep products away from delicate eye areas. If an accident occurs with neat essential oil flush the eyes with cold full fat milk or vegetable oil to dilute. Seek medical advice immediately.
If a accident occurs with a diluted oil or product flush with clean warm water. If stinging is still present seek immediate medical advice.
3). Keep products away from plastics, polished surfaces and all naked flames or sources of ignition.
4). Do not take essential oils internally unless under strict medical supervision or if in consultation with an Aromatherapist qualified to this level.
5). Never use an undiluted essential oil directly on the skin. Always dilute in a suitable base product. Lavender & Tea Tree can be used neat in very small amounts 1-2 drops but not on a regular basis.
6). If you are pregnant, suffer from epilepsy, high/low blood pressure or any other specific condition please seek medical advice before using any of our products.
Care must also be taken with certain oils (especially citrus oils) before exposure to direct sunlight.
Remember if you are unsure dont use it.
7). When adding essential oils to bath water dilute the oil first in a small amount of full fat milk or dispersing bath oil base. If neither is available be sure to agitate the water after adding the oil so it does not settle on the top of the water and cause irritation.
8). Try to regulate the use of any essential oil as constant use over time may in isolated cases cause sensitisation, nausea or headaches.
9). Certain oils may cause skin sensitivity or adverse reaction in some individuals. Discontinue use immediately if this occurs. If susceptible to this kind of reaction it is always best to do a patch test before use on a larger area.
10). Do not use machinery or drive a motor vehicle immediately following a relaxation treatment especially after using soporific oils e.g. Clary sage.
DISCLAIMER: -
The above information is provided as a guide only. Whilst every effort has been made to ensure that the above information is accurate and up to date Merrymoon accept no liability in respect of any omission or error in the information provided. The buyer should always satisfy theirself as to the ultimate suitability for an intended application. Merrymoon accept no liability in the unlikely event of an adverse reaction occurring when using one of its products. No liability is accepted in respect of any reputed therapeutic characteristic.
